Terms and Conditions of the HopeTools E-Shop

I. Introductory Provisions
These terms and conditions (hereinafter referred to as "Terms") of the company HopeTools, Company ID: 10971971, with its registered office at třída Kpt. Jaroše 1922/3, Černá Pole (Brno-střed), 602 00 Brno (hereinafter referred to as "Seller"), regulate, in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as "Purchase Agreement") concluded between the Seller and another natural person (hereinafter referred to as "Buyer") through the Seller's e-shop.

The e-shop is operated by the Seller on the website at www.hopetools.cz.

II. Product Information and Prices
Product information, including prices, is provided for each product listed on the e-shop's website.

Prices are inclusive of VAT and all applicable charges. Product prices remain valid as long as they are displayed in the e-shop.

III. Orders and Conclusion of the Purchase Agreement
All orders placed through the e-shop www.hopetools.cz are binding.

The Purchase Agreement is concluded at the moment the Seller sends an order confirmation to the Buyer's email address.

IV. Payment and Delivery Terms
The Buyer can pay for the goods and any delivery-related costs via:

  • Bank transfer,
  • Cash on delivery,
  • Credit card payment.

The Seller offers the following delivery methods:

  • Courier service, Czech Post.

V. Withdrawal from the Agreement
The Buyer, who has concluded a Purchase Agreement outside their business activities as a consumer, has the right to withdraw from the agreement without giving a reason within 14 days from the date of receiving the goods.

To withdraw from the agreement, the Buyer can contact the Seller via email at info@hopetools.cz.

VI. Complaints Procedure
The Buyer is entitled to file a complaint about goods that do not comply with the Purchase Agreement within 24 months of receipt.

Complaints can be submitted at the Seller's registered office or via email at info@hopetools.cz.

VII. Personal Data Protection
The Seller processes the Buyer's personal data solely for the purpose of fulfilling and executing the agreement.

Personal data is not shared with third parties except for necessary services related to the delivery of the order (e.g., carriers).

The Buyer has the right to access, correct, or delete their personal data.

VIII. Final Provisions
These Terms come into effect on the date of their publication on the e-shop's website.

The Seller reserves the right to change these Terms at any time. The Terms applicable to the Buyer are those in effect at the time of the conclusion of the Purchase Agreement.